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How We Handle Your Information

We built guru365 around your account wallet and the payments you trust — bKash, Nagad, Rocket — so every deposit, withdrawal and bet stays between you and us.

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guru365 How We Handle Your Information
DATA HANDLING

How We Protect What You Share

Every bKash PIN, Nagad confirmation and Rocket wallet detail you enter travels encrypted between your device and our servers. We segment payment data from game logs and limit internal access to staff who need it for fraud checks, payout approvals or customer support. This section explains the technical and procedural layers we use to keep your information secure, visible only to you and the teams who process your requests.

Encrypted Transfers

SSL encryption wraps every page load, login attempt and wallet transaction so no one between you and our servers can read the data in transit.

Cookie Management

We drop session cookies to remember your login and preference cookies to personalise game suggestions. Analytics cookies help us understand which pages load slowly or where players drop off.

Account Security

We log every login attempt, device fingerprint and IP address to flag suspicious access patterns. If someone tries to log in from a new device or location, we may ask for additional verification before granting wallet or withdrawal permissions.

Retention Policy

We keep identity documents and transaction histories for the period required by law, typically a few years after account closure. Once that window passes, we delete or anonymise the records so they cannot be traced back to you.

PRIVACY SUPPORT

How to Reach Us About Your Data

Questions about what we collect, how long we keep it, or how to request changes belong with our privacy team. We handle data-access requests, correction asks and account-closure instructions through the same support channels you use for wallet help — live chat for quick questions, email for formal requests that need a paper trail, and the account portal for self-service updates to contact details or marketing preferences.

Live Chat Open the chat widget in the bottom corner of any page and ask about your data. Our team replies in minutes with guidance on access requests, deletion timelines or cookie settings — the fastest route for simple privacy questions that…
Email Support Send formal data requests to our support email. Include your account number and the specific information you want to access, correct or delete.
Account Portal Log into your account and head to settings to update your email, phone number or marketing preferences without contacting support.

Privacy Questions Bangladesh Players Ask

We collect your name, email, phone number, date of birth and identity documents to verify your account. Once you deposit via bKash, Nagad or Rocket, we also store transaction histories, wallet identifiers and device details to prevent fraud and process withdrawals quickly.

Yes. Email our support team or use the live chat to request a data summary. We send you a report of your account details, transaction logs, game histories and any documents you uploaded. The process usually takes a few business days depending on request volume.

We retain identity documents, transaction records and game logs for the period required by law, typically several years. After that window closes, we delete or anonymise the data so it cannot be linked back to you. Active data sits in our systems only as long as you keep the account open.

We share payment information only with bKash, Nagad, Rocket and our payment processors to complete deposits and withdrawals. Game providers receive session data to run live tables and slots, but they do not see your wallet numbers or identity documents. We never sell your data to marketers or data brokers.

We collect device identifiers and IP addresses to verify your account and meet regulatory obligations. You can block non-essential cookies in your browser, which stops analytics tracking but may limit personalised features. Device and location data remain part of our fraud-prevention process and cannot be fully disabled while you use the platform.

Contact support via email or live chat and ask to close your account and delete your data. We confirm your identity, close the account, then start the retention countdown required by law. Once that period ends, we erase your information from our systems permanently.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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