Reference

Terms Conditions

These terms set out how your guru365 account works — what you agree to when you register, deposit via bKash or Nagad, place bets on cricket or football markets, and request withdrawals.

Account eligibilityDeposit & withdrawal rulesBetting termsWallet verificationDispute resolution
guru365 Terms Conditions
REACH US

Contact Support About Terms

If any part of these terms is unclear or you need to report an issue with your account, our support team is here. Reach us by live chat for quick answers during peak hours, email for detailed queries that need a paper trail, or check the FAQ section below for instant guidance on common questions about deposits, withdrawals and account rules.

Live Chat Open the chat icon in the bottom corner of any page and connect with an agent. Peak-hour response is fastest; off-peak queries are answered as the queue clears.
Email Support Send your question or account issue to the support address shown in your account dashboard. Include your username and a clear description so we can help faster.
FAQ Library Browse answers to the most common terms, payment and account questions in the FAQ section further down this page — many queries are resolved there without a ticket.
HOW WE OPERATE

Our Commitment to Fair Terms

We built guru365 around transparent account rules and fair dispute handling. Your data is stored securely, payment records are kept for the period required by our internal policy and applicable regulations, and you can request a copy of your account history or ask us to close your account at any time through the support channels above. We do not share your information with third parties for marketing without your consent, and all withdrawals go through identity checks to protect your funds.

Secure Data Handling Account details, payment records and identity documents are encrypted and stored on secure servers. We follow industry-standard protocols to prevent unauthorised access and data breaches.
Withdrawal Verification Every withdrawal request triggers an identity check to confirm the account holder is making the request. This step protects your balance from unauthorised transfers and usually clears within hours.
Retention Policy We keep transaction and account records for the duration required by our operational needs and applicable law. You can request a summary of your data or ask for account closure via support.
Dispute Resolution If you believe a bet was settled incorrectly or a deposit did not credit, contact support with the transaction ID. We review the provider logs and aim to resolve disputes within a reasonable timeframe.

Terms & Conditions FAQ

We may suspend your account, cancel pending bets, void winnings or close the account permanently depending on the severity. Serious breaches such as fraud or using someone else's payment method will result in immediate closure and funds may be withheld.

No. One account per person is the rule across guru365. Multiple accounts will be closed and any winnings voided. If you forgot your login, use the password reset link rather than creating a new account.

Contact support via live chat or email and request account closure. Withdraw any remaining balance first; once closed, the account cannot be reopened and your username is retired from the platform.

You must be of legal age in your jurisdiction to use guru365, and the platform is available only in regions where local law permits online betting and casino play. We may ask for ID to verify both.

Check your bKash, Nagad or Rocket transaction receipt, then contact support with the reference number. Most missing deposits are traced within an hour; provider delays occasionally extend this to a few hours.

Yes. We update terms when needed to reflect new features, payment methods or regulatory requirements. Material changes are notified via email or account message; continued use after the update means you accept the new version.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.